Refund policy

Last updated: 30 July 2026

Thank you for shopping with LiftDistrict. If you are not entirely satisfied with your purchase, we're here to help.

1. Returns You have 14 days from the date you received your item to request a return. To be eligible for a return, your item must be:

  • Unused and in the same condition that you received it
  • In the original packaging
  • Accompanied by proof of purchase

We do not accept returns for items that have been used, damaged after delivery, or returned outside of the 14-day window.

2. Non-Returnable Items The following items cannot be returned:

  • Items marked as final sale or non-returnable at the time of purchase
  • Hygiene-sensitive products (e.g. items that have been opened or used)
  • Downloadable or digital products

3. How to Request a Return To initiate a return, please contact us at bobbyleeroberts233@gmail.com with:

  • Your order number
  • The reason for your return
  • Photos of the item if it is damaged or defective

Do not send your item back without first contacting us — unauthorised returns may not be accepted.

4. Refunds Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within 7–10 business days. Please note that your bank or card provider may take additional time to post the refund.

5. Damaged or Incorrect Items If you received a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with photos as evidence. We will arrange a replacement or full refund at no cost to you.

6. Lost Orders If your order has not arrived within the estimated delivery window, please contact us and we will investigate with our supplier. If the order is confirmed lost, we will offer a full refund or replacement.

7. Return Shipping Costs

  • If the item is faulty or incorrect, we cover the return shipping cost
  • If you are returning for personal reasons (e.g. changed your mind), you cover the return shipping cost

8. Exchanges We only replace items if they are defective or damaged. If you need an exchange, contact us at bobbyleeroberts233@gmail.com.

9. Contact If you have any questions about our Return & Refund Policy, please contact us at bobbyleeroberts233@gmail.com.